This is especially helpful if you are using public Wi-Fi, which often has a limited or barely-functional download speed. In this case, if calling your ISP ( Internet Service Provider) and resolving the issue that way is not an option, we recommend manually restarting your router or connecting to a different network. If you notice that your internet connection’s speed is not performing as it should, particularly for downloads, it is likely the root of the problem. To check this and quickly eliminate it as a possible reason, use Speedtest by Ookla, a website that measures the performance of your connection in just a few seconds in a user-friendly way. If the problem with your updates is not technical or related to the app itself, it may be due to an underperforming internet connection. Here are some of the most reliable solutions that have helped many users overcome this issue: 1. Regardless of the “version” of the problem you are experiencing, there are working solutions that you can apply without needing to be a computer expert. When someone reports their update is stuck, it could mean that their internet connection’s speed has dropped, their CPU is taking too long to process the downloaded files, there is insufficient disk space, or an unknown bug or error is causing the issue.Ī similar problem occurs when the app is unable to update itself, rendering it practically unusable. Use the Selective Startup Method What is the “Updating the Update Agent” error?
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